Where is the Tech Industry Headed in 2018?

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Now that 2017 is behind us, it’s a good time to take a look at some of the major trends we saw in the past year and how those trends will shape the tech landscape in 2018.  These are some of the most important trends you should keep an eye on as we head into… Read more »

The Hard and Soft Skills Your Next Tech Support Hire Needs

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When you’re hiring for tech support, you have a delicate balance in front of you. Support agents need to have the right mix of hard and soft skills – they must know what they are talking about from a technical standpoint, but they must also be able to communicate well and empathize with people who… Read more »